One order holds the whole group.
Walk-in parties are where counter work falls apart: six travelers, three nationalities, and a different government portal behind each one. Desk resolves the requirement for every passport on the route you have booked, takes the details once per traveler, and settles the party in a single payment at your retail price.
What a mixed-nationality group looks like on one screen.
Two families flying to Nairobi together with a night in Doha on the way out, passports from three countries between them. The agent entered the route and six sets of details. Every document on this screen was worked out from the passports.
One destination, one party, several answers.
A single traveler is a lookup. Six travelers holding three passports is six lookups that split the party in two: half owe a document for the stopover, the other half for the destination. Requirement data covers 190+ destinations and comes back in about 380 ms, so the group hears the answer before the queue behind them notices.
The nationality changes the answer
The French passports on this order need a document for Kenya and nothing for the night in Doha. The Moroccan and Nigerian ones have it exactly the other way round. Nobody at the counter has to know that in advance; the screen says it while the group is still sitting there.
The leg nobody prices in
Connections are where a group order most often goes wrong. Requirements are resolved against the whole itinerary, so a stopover that carries its own document appears against the travelers it applies to and nobody else.
Some of the party owe nothing
A passport that is exempt on this route returns no document and no charge. The group pays for the applications it actually needs, and you have a line on screen for the customer who asks why their sister paid less.
From the passports on the counter to a paid order.
The queue is the constraint, so everything that can wait until after the group has left the shop does. We file to 80+ governments end to end; your staff never open a portal or hold an access code.
Take the route once
Origin, destination, stops and dates go in at the top of the order. They apply to every traveler you add underneath, so the itinerary is typed once for the whole party.
Add the travelers
Name, date of birth and nationality per person. The document column fills in as each passport goes in, with the consular fee beside it at what the government charges.
Charge the group
One total at the retail price you set, taken on your own terminal. Your wallet covers our side of it, and the order becomes a single reference the customer can quote when they ring back.
Send them home
Each traveler gets their own upload link by email or text. Passport scans and photographs go straight to us while the counter moves on to the next customer.
This is Desk, on your counter
Requirements, the order, the wallet and your retail price on one screen, with unlimited free logins for the people who work it.
See Desk →Groups land at the branch nearest them
Per-branch wallets, roles and reporting, with volume pooled across the network so a quiet branch is billed at the group's rate.
How networks run it →Somebody has to chase the one who never sends a photo.
That job is what makes counter staff dread group bookings, and it is the part we take. The order keeps every status in one place until the last approval lands.
Nobody photocopies a passport
Each traveler opens their own link and uploads from their phone. A coach party's worth of passport scans never lands on the counter PC or in a folder in the back office, which is the answer your data protection officer is looking for.
The straggler is our problem
Five of six upload the same evening. We remind the sixth, as often as it takes, and the order shows exactly who is outstanding. The agent who took the booking does not have to keep a private list of names.
The order is open to whoever is on shift
Statuses live on the order, not with the person who sold it. Whoever picks up the phone reads the same screen. Seats are free, so every member of staff signs in as themselves and every order still has a name against it.
Owners see the same orders as the counter
Every group order, its status and the margin it earned sit in the partner console alongside everything else you sell. Filter a month, open a file, export it for the accountant. Nobody has to email us to find out where an application stands.
Open the partner console →The margin multiplies by the size of the group.
Desk charges you the consular fee at cost plus a processing fee on each application. You are the merchant of record and you set the retail price, so what sits between the two is yours on every member of the party. On the order above, that is $147.00 from two families walking in off the street.
Where an independent shop starts. No monthly minimum and nothing to sign.
Applies automatically the month you cross it. Group work is what gets agencies here.
Coach operators, consortia and busy branches. Invoiced monthly in arrears.
Consular fees are never marked up
Each government's fee is passed through at what that government charges, per traveler, and printed on the order. Your margin lives in the price you set, where the customer can see what they are paying your agency for.
Seats are free, structure is cheap
Counter staff, phone agents and seasonal cover all get their own login at no charge. Run more than one shop and the Network add-on is $29 per branch per month, which pools your volume into a single tier.
Compare the three models →The agencies that live off groups.
If most of your counter revenue arrives five or more people at a time, the document work is a bigger share of the week than it looks on the booking sheet.
Departures that leave full
Forty seats rarely share one nationality, and the stopover on the way out is where the second document appears. Filed one traveler at a time, that is a week of counter work per departure.
School and university trips
A single class can hold six nationalities, and the youngest travelers often need paperwork the adults do not. The order goes on the trip file, and the reminders go to the parents who have not uploaded.
Clubs, squads and their staff
Players, coaches and a physio travel as one party and hold passports from everywhere the club recruits. One order, one wallet charge, one line for the club treasurer to reconcile.
Parties booked a year out
Guests confirm over months and each one needs what the last one needed. Keeping them on a single order means the answer to "who is still missing?" is a screen rather than a search through email.
What branch managers ask first.
Can one order cover more than one destination?
Yes. An order holds travelers and the documents their itinerary produces, whichever authority issues them. A multi-stop trip can put two documents against one traveler and none against another; they settle in the same payment and sit under the same reference.
What if one member of the group is refused?
Approval is the government's decision and we never promise it. Each application stands on its own, so a refusal against one traveler leaves the other five untouched. Until an application reaches the authority you can cancel and refund it from the order; after that the reason comes back on the order and we tell you what a resubmission needs.
Do we have to photocopy everyone's passport?
No, and we would rather you did not. Each traveler uploads their own passport and photograph to us from the link we send. Your staff handle a route and a list of names, which is all the counter ever needs to hold.
How does the group pay?
However you already take money. You are the merchant of record, so the party pays your agency at your price, in one transaction. The Desk wallet covers the wholesale side as the order is placed. If the group would rather settle from home, send the payment link instead and the order waits for it.
The next group through the door.
Open a Desk account, fund a wallet, and file the next family that walks in as one order. No contract and no minimum, and an agent learns the screen in the time it takes to serve them.