Answer the visa question while you have them on the line.
A traveler rings about a trip they already booked and asks what documents they need. Today that answer is a link to an embassy website and a call that ends without an order. With the desk mounted in your support tool, the agent reads the requirement off the route on screen, files the applications, and sends each traveler a link to upload their own passport.
From the question to filed, without putting anyone on hold.
The visa question turns up in the middle of a call about something else. This is what the next minute looks like when the desk is already in the ticket.
The traveler asks
"Someone said the New York stop needs its own paperwork." The agent already has the booking open, and the visa panel sits in the same record. No second tab and no transfer.
The agent checks the route
Passport by passport, stop by stop. Requirements come back in 380 ms on the median lookup, so the answer gets read out while the caller is still talking. Transit stops are answered explicitly, which is where a quick search usually goes wrong.
The agent files it
Names, route and dates are already on screen from the booking, so the agent confirms rather than retypes. Four applications become one order, settled from the wallet, the account on file, or a link sent to the traveler.
The traveler takes it from there
Each traveler gets their own link: upload the passport page and the photo from a phone, then follow the status at the same address. We send the reminders when something has not arrived.
Then it is just another order.
It lands in the partner console next to everything your booking flow and your storefront produced, with the agent's name, their branch and your ticket number on it. Your ops lead reads the status instead of emailing us for it.
The answer the agent reads out.
One lookup, four passports, every stop on the itinerary. The dashed panel is the desk rendered inside the ticket; the chrome around it is a mock of the tool your agents live in. Requirement data covers 190+ destinations, and 80+ of them we process end to end.
"We booked Dublin to Cancún back in May. Someone at work said the New York stop needs its own paperwork. There are four of us."
What "check the embassy website" actually costs.
Every support floor already takes this call. The only question is what the agent is allowed to do with it.
It goes somewhere else
The traveler hangs up and searches. What ranks is a reseller charging around four times the government fee for the same form. That order was on your line a minute ago. A visa answer that ends in a link is advice, not a sale.
The call comes back
Gartner puts the average live-channel contact at about $8. An unresolved one buys you a second: the traveler cannot tell which of the three search results is the government, so they ring back to ask.
The document is missing at check-in
Nobody blames the embassy website for that. The rebooking, the complaint and the refund request come to the brand that sold the trip.
Inside the tool your agents already have open.
Nothing on this page asks an agent to leave the software they work in all day. The product doing it is Desk Embedded, free to mount on every model.
One mount, in the record they are already reading
Support desk, CRM, mid-office, agent portal. The desk renders in a panel, a drawer or a full tab, prefilled from the booking that is on the agent's screen. Your portal authenticates the agent the way it does today and your server asks us for a scoped session, so no credential of ours circulates on the floor and access ends when your directory says it does.
How the mount works · See it running in a portal · Customers at the counter instead
The passport never comes down the line
Your agent types the route, the dates and a way to reach each traveler. Everything sensitive travels the other way: each traveler opens their own link and sends the passport page and the photo to us. Nothing is dictated to an agent, nothing lands in the call recording, and what your ticket ends up holding is an order number, a status and a price.
On a desk order you are the merchant of record.
You are charged wholesale plus the consular fee at cost, which we never mark up. What the customer pays is a number your agent sets on the call. The wholesale rate falls as the floor sells more, and a tier change takes effect in the month you cross into it.
Free, at every level
Phone agents, counter staff, the night shift, seasonal cover. Nobody has to decide which of your people is worth a licence, and every agent who can answer this question is an order you would not otherwise take.
Three ways to take it
The desk wallet, a corporate account on file, or a payment link the traveler opens on their own phone. The link keeps your price and your margin, and keeps the card number out of the call.
How the desk works →More than one branch
The Network add-on is $29 per branch a month and buys per-branch reporting, roles and a single consolidated invoice. One office pays nothing for it.
Compare the three models →What ops leads ask first.
The rest of the mechanics, including scopes, spend limits and the audit trail, are on the Desk Embedded page.
Do agents need a second login?
No. Your portal authenticates the agent the way it does today, then your server asks us for a scoped desk session and the mount inherits it. Nothing of ours appears on a sign-in screen, and disabling someone in your directory ends their access at the next session.
Does the customer read card numbers over the phone?
Only if you want them to. Most desks charge the wallet or the corporate account on file. The third option sends the traveler a payment link they pay on their own phone, so no card number enters the call or the recording, and the order is filed once the money is in.
What if the traveler never uploads their documents?
Chasing them is our job. The link stays open, the reminders go out from us, and the console lists everyone still missing a document. Until an application reaches the government it can be cancelled and refunded from the same screen.
Which tools can it mount in?
Anything that renders a div: support desks, CRMs, mid-office systems and agent portals. Locked-down desktops that cannot load a script open the same session as a signed URL in an iframe or a tab.
Put it on the next call.
Open an account and file against sandbox data this afternoon, or send us a route one of your customers asked about last week and we will answer it live on the demo.